Support.
Most answers are in the docs. If yours is not, send the details below and we will reply by email.
- 01Quick StartSample job to measured label in eight steps.
- 02InstallationBoth components, no Terminal needed.
- 03First Field PackageExport, contents and Package verified.
- 04Exact Datum PlacementCentre, edge or corner.
- 05Printer CalibrationFour gaps, two rulers, one correction.
- 06TroubleshootingSymptoms, causes and fixes.
- 07Release NotesEvery version with checksums.
- 08Known IssuesWhat we know is not right yet.
[ 01 / CONTACT SUPPORT ]
Tell us what happened.
The more of the form you fill in, the fewer questions we have to send back. The sample field package is the safest thing to attach if you need to show a problem.
Found a security issue? Do not use this form. Follow the security page.
Prefer email? Write to info@tc.agency.
Does it need an internet connection?
Day-to-day use is offline: neither product uploads your drawings, coordinates or field packages. You need a connection to buy and download them. The paid beta includes a licence, and if activating it needs a connection, that will be stated here before the beta goes on sale.
Which Vectorworks versions are supported?
The acceptance matrix covers Vectorworks 2023 to 2026 on macOS, and it is not finished yet. Only versions that pass are listed on the download page. Until then, no version is claimed as supported.
Does it work with Leica controller files?
Layout Points writes CONTROL and POINTS files in a Leica-format ASCII layout for import into Leica field software such as iCON. Import CONTROL as control points and POINTS as stakeout data, and set the import profile columns explicitly the first time. Layout Points is not certified or endorsed by Leica Geosystems. Always check one known distance after setup.
Can I import an ordinary CSV?
Yes. Datum Label Studio also opens CSV and TSV files. A plain CSV has no manifest or checksums, so it cannot show Package verified. Review the IDs and coordinates carefully before printing.
Can the exact datum be on an edge or corner?
Yes. Choose the centre, any edge or any corner as the exact datum. The highlighted target on the printed label is the point that goes directly over the surveyed position, so pick the one that suits how the label is installed: centred on a mark, butted to a deck edge or tucked into a corner.
Can I add departments and colours?
Yes. Name your departments and give each one a colour. Datum Label Studio remembers them on that Mac.
Why are CONTROL labels fixed yellow and black?
Control points are the reference marks every other point is set out from. A fixed, high-contrast style means nobody on the floor mistakes a control mark for a layout point, and a department colour can never restyle one by accident.
How does printer calibration work?
Print the calibration target for the printer and label stock you will use. Measure four measured frame gaps and two ruler lengths on the printed target, and enter them. Datum Label Studio calculates a correction for that printer, stock and feed direction. Print the corrected target and measure it again to confirm.
Will every printer produce the same result?
No. Physical output depends on the printer, its driver, the stock, the feed direction, the imageable area, the calibration and how carefully it is measured. Exact-size PDF output does not by itself prove the physical result. Calibrate each printer and stock combination, and measure a sample label before a production run.
What does Package verified mean?
It means the field package manifest, its SHA-256 checksums and the files in the package all agree, so nothing is missing, truncated or changed since export. It does not prove who made the package, and it does not make the package tamper-proof. It also says nothing about whether the drawing itself was correct.
Where are my files stored?
Field packages are written to the folder you choose when you export. Datum Label Studio keeps your label edits, departments and printer corrections locally on that Mac, in your user account. Nothing is sent to TC Agency.
Can I use Dropbox or iCloud?
You can, but understand what happens. The products do not upload anything, but a synced folder is uploaded by the storage provider you chose. If your production data must stay local or under a client agreement, export to a folder that does not sync.
Is there a Windows version?
No. Both components are macOS only. Datum Label Studio needs macOS 13 or later on an Apple silicon Mac.
How do updates work?
Updates are manual. There is no automatic updater. Download the new version from the download page, check its checksum, and install it the same way as the first time. Release notes list what changed.
How do I roll back Layout Points?
Quit Vectorworks, then run the Layout Points rollback tool to restore the version installed before the last update. You can also install any earlier release from the previous releases list on the download page.
How do I uninstall both components?
Quit Vectorworks and run the Layout Points uninstall tool. Quit Datum Label Studio and move it from Applications to the Trash. If you also want to remove saved label edits, departments and printer corrections, delete its local data folder. Back it up first if you might need it.
Where are previous releases?
On the download page, each with its date, checksum and release notes. Published files are never replaced: a version number always points to the same bytes.
How do I report a problem?
Use the support form. Include the component and version, your macOS and Vectorworks versions, the printer and label size, and what you expected to happen. Do not attach production coordinates or client data unless you are authorised to share them.